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  • Your Retail Transformation Starts Here

  • Deliver a friction-free commerce experience with visibility across stores, employees, customers, inventory and financials.

  • Increase brand loyalty, customer satisfaction and revenue by delivering a consistent, omnichannel shopping experience. Offering gift cards and promotions across channels.

  • Give customers the flexibility to shop how and where they want - buy in-store, pick-up locations or home delivery with advanced ordering and fulfilment tools.

  • Meet your Modern Consumer’s Expectations

  • Deliver exceptional customer service with real-time product, customer, stock and order visibility across every channel: In-store, POS, web, mobile and call centres.

  • Tailor personalised product recommendations using analytics across all your channels: online, mobile and in-store shopping.

  • Instantly adapt to changing consumer needs and easily restructure your organisation for new store openings, acquisitions or new distribution centres.

  • Manage Merchandising with Ease

  • Improve ROI and product demand by centrally managing merchandise — including product information, categories, assortment, and pricing.

  • Streamline your sourcing by acquiring stock from the right supplier at the right price and replenish stores based on season, market demand and competitive pressures.

  • Amplify sales with targeted promotions by category, channels, seasons and loyalty.

  • Speed up Day-to-Day Operations

  • Automated and streamlined workflows allow you to complete key store closing activities faster.

  • Manage stock counts to ensure accurate inventory visibility and that the right level of stock is in the right locations.

  • Optimise business operations and support multi-company, multi-brand and multi-channel operations across the globe.

  • Drive Innovation with Ease

  • Drive innovation with an application that's easy to tailor, extend, and connect to other apps and services you already use.

  • Adapt to changes in the market - and accelerate your time-to-market. There's no need to be a developer. The visual editors make it easy to build and deploy web and mobile apps.

  • Trust in Microsoft's cloud platform to reduce cost, complexity across a global infrastructure, and rely on Microsoft's state-of-the-art data centres to safeguard your data.

  • Gain meaningful insight powered by Artificial Intelligence - Transform your customer interactions. Anyway, anywhere. And all in one view.

Dynamics 365 for Retail

Meet the growing consumer expectations by providing relevant experience across every channel. Dynamics 365 allows retailers to create personalised shopping experiences that unifies digital, in-store, and back office operations.

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