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  • Seamless Customer Service. Made Simple.

  • Create friction-free customer support experiences through self-service portals, communities or social channels. Earn loyalty by routing cases from any channel to the right agent and resolve issues quickly.

  • Leverage Microsoft's artificial intelligence framework so customers can interact with service bots that are fast, smart and always available. By leveraging artificial intelligence your team can focus on high-value interactions.

  • Transform the customer support experience by avoiding issues in the first place. Analyse data from connected devices and take actions before warning signs become a problem.

  • Fast, Agile & Personalised Customer Service

  • A single, 360 degree view of the customer's journey allows your sales agents to anticipate the need and personalise every interaction.

  • Increase productivity and avoid escalations with Artificial Intelligence - agent-facing bots use contextual data about customers to make smart recommendations.

  • Increase revenue by using customer service and support as an up-sell and cross-sell opportunity. Dynamics 365 empowers sales agents with machine learning driven recommendations.

  • Learn & Adapt with Every Interaction

  • Learn from your customers by monitoring social channels, discussion forums and feedback surveys to improve the customer experience.

  • Get new sales agents up to speed with new features and best-practice with tailored in-app learning that's easily available 24/7.

  • Drive Innovation with Ease

  • Drive innovation with an application that's easy to tailor, extend, and connect to other apps and services you already use.

  • Adapt to changes in the market - and accelerate your time-to-market. There's no need to be a developer. The visual editors make it easy to build and deploy web and mobile apps.

  • Trust in Microsoft's cloud platform to reduce cost, complexity across a global infrastructure, and rely on Microsoft's state-of-the-art data centres to safeguard your data.

  • Gain meaningful insight powered by Artificial Intelligence - Transform your customer interactions. Anyway, anywhere. And all in one view.

Microsoft Dynamics 365 for Customer Service

Customer expectations are rising. Customers want quick, relevant and personalised responses on any channel, on the go. Dynamics 365 has built-in intelligence to add value to every interaction.

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